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About Us
We bring you trending & high-quality products at the best prices in Pakistan. 100% customer satisfaction with Cash on Delivery.
Contact Us
WhatsApp: 0300-7903011
Location: Faisalabad, Pakistan
Email: pqualitystore@gmail.com
Return & Exchange Policy
At Prime Quality Store, we aim to provide high-quality products and a smooth shopping experience. Please read our policy carefully before placing your order.
1. No Change of Mind After Dispatch
Once your order has been dispatched, any request for return or exchange due to a change of mind will not be accepted.
2. Parcel Opening Video Requirement
At the time of receiving your parcel, you must record a complete video: clearly show the printed tracking number before opening, record the full unboxing process, and confirm in the video if the product is correct, or clearly show any issue. No claims are accepted without a proper unboxing video.
3. Return Conditions (If the Issue Is From Our Side)
Must be claimed within one week of delivery. All original packaging, tags, and included items must be kept exactly as received. The parcel must be returned through a courier service, according to COD rules and regulations.
4. Return Shipping Charges
Return delivery charges will be paid by the customer.
5. Return Processing
Once we receive and verify the returned parcel, if the claim is valid, we will either exchange the product or process the return on the same day.
6. Refund Policy
The refund amount will be transferred to your JazzCash account after deducting delivery charges.
Disclaimer: Prime Quality Store reserves the right to reject any return request that does not meet the above conditions. Actual product color may slightly vary due to photographic lighting and screen settings.